TopYa! Frequently Asked Questions

We hope the following FAQs help you. If you have any technical queries about the app, please email [email protected]

What is the School Games Active Championship?

The School Games Active Championships is a fun, engaging national activity campaign to help kids across the UK get active. Using the TopYa! Active app, the School Games Active Championships is a new way to engage kids and transform their time spent on-screen into time spent being physically active.

Primary- and secondary-aged children can join the School Games Active Championships at any time with active challenges being set via video within a designated School Games version of the TopYa! Active app. Children of all ages can practise the challenge, then submit their best performance video using their mobile device to receive personal coaching feedback from the team of experienced TopYa! virtual coaches, earning points for each video submitted.

What are skill paths and challenges?

The video content spans a range of ability and interest levels, so is applicable for all primary- and secondary-school ages and abilities. If you would like to partner with us, please email [email protected]

How does virtual coaching work?

Once a child practises and uploads a video of themselves performing a particular challenge in the app they will submit it for approval from our trained team of virtual coaches. Virtual coaches provide upbeat feedback, and act as a moderator to ensure that all content uploaded to the app is appropriate and does not give away personally identifying information.

Safeguarding

TopYa! has completed both GDPR Data Controller and Data Processor audits, receiving a Green rating for each. TopYa!’s Privacy Policy complies with the standards of GDPR. TopYa! has also received certification with the Privacy Shield Framework overseen by the U.S. Department of Commerce’s International Trade Administration (ITA)

Can students, parents or teachers comment on challenges or message students in the App?

The TopYa! App is completely COPPA (Children’s Online Privacy Protection Act) compliant, which means it meets rigorous safeguarding standards. Unlike other social media platforms, no one can communicate within the app. All children can do to communicate with one another is give each other a virtual ‘high-five’, which functions like a social media ‘like’.

What to do if I have a question or support query?

Email [email protected] with any technical issues or questions, and they will reply as quickly as possible.

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